Refund Policy

1. Our Refund Philosophy

We do honor refund requests; however, we strongly recommend you to try and test the service before committing to a purchase. To support this, we offer a free trial option so you can fully evaluate the service, test it on your devices, and ensure it meets your expectations before making a financial commitment.

We believe in transparent, fair, and co-operative resolutions. If any issues arise during your usage, we kindly ask for your co-operation to allow our 24/7 support team to resolve the issue before a refund is processed.

2. Eligibility for a Refund

Refund requests may be considered under the following circumstances:

• Technical Issues: Persistent technical issues that cannot be resolved by our support team after reasonable troubleshooting efforts.
• Duplicate Purchases: Accidental duplicate payments made for the same subscription plan within a short period.
• Service Unavailability: Extended periods of service downtime that prevent you from accessing the service, provided the issue is on our end.
• Unauthorized Transactions: Payments made without your authorization (subject to verification).

3. Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

• Change of Mind: If you simply change your mind after purchasing the service.
• Failure to Test: If you did not utilize the free trial to test the service before purchasing.
• Device Incompatibility: Issues arising from your device, internet connection, or network restrictions that were not checked before purchase.
• Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions.
• Partial Usage: If you have already used a significant portion of your subscription period.

4. Processing Fees and Deductions

Please be aware that certain processing fees or transaction charges (including cryptocurrency network fees) may be non-refundable. Our support team will communicate any applicable deductions clearly during the refund process.

Where a refund is approved, the amount returned may exclude any third-party transaction fees incurred at the time of purchase.

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team via email at support@eaglecasttv.vip.
• Provide your order ID, payment details, and a clear description of the issue.
• Allow our team up to 7 business days to review your request.
• If approved, the refund will be processed back to the original payment method where possible.

6. Policy Updates

EagleCast TV VIP reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of any revised policy.