Privacy

1. Information We Collect

We collect the following types of personal data:

• Identifiers: Name, email address, IP address, account credentials
• Commercial Information: Purchase history, billing address, payment method (via third-party processor)
• Technical Data: Browser type, device information, referring/exit pages, timestamps
• Usage Data: Interaction logs, feature usage, preferences
• Sensitive Personal Data (only with explicit consent): Government-issued ID (if applicable for verification)

2. How We Use Your Information

We use your data to:

• Provide and maintain our services
• Process payments and transactions
• Improve website functionality and user experience
• Comply with legal and regulatory obligations
• Communicate with you about updates or service changes
• Ensure security, availability, and confidentiality in line with SOC 2 Trust Services Criteria

3. Legal Bases for Processing (GDPR)

We process your personal data based on:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests, such as improving and securing our services

4. Data Sharing and Disclosure

We do not sell your personal data. We may share it with:

• Service providers (e.g., payment processors, analytics, hosting) under strict agreements
• Legal or regulatory authorities, when required
• Business transfers in case of a merger or acquisition, under appropriate safeguards

5. International Data Transfers

If you are located in the EU or UK, your data may be transferred outside the EEA. We use Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure lawful processing.

6. Your Rights

Under GDPR:

• Access, correct, delete, or restrict your data
• Object to processing
• Data portability
• Withdraw consent at any time

Under CCPA/CPRA:

• Know what personal data we collect and how we use it
• Request deletion of personal data
• Opt-out of sale or sharing (we do not sell data)
• Non-discrimination in exercising these rights

To exercise any of these rights, contact us at: support@eaglecasttv.vip

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Enhance security

You can manage cookie preferences in your browser. EU users will receive a consent banner in compliance with GDPR.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

9. Security

We implement technical and organizational measures aligned with SOC 2 standards, including:

• Encryption (at rest and in transit)
• Access control policies
• Security monitoring and logging
• Incident response protocols

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors without verifiable parental consent.

11. Policy Updates

We may revise this Privacy Policy from time to time. The updated version will be posted with a revised “Last updated” date at the top of this page.